Viciley Lashes (8 Pairs) with Eyeshadow

Before use

1. Shake the eyeliner pen before use.
2. Press the button on top of the eyeliner until it clicks.
3. Leave it for about 5-15 minutes until the eyeliner tip is filled with liquid.

How to apply

1. Shake the liner pen before use.
2. Apply the eyeliner and wait for it to dry.  (It takes a few seconds to form the adhesive film.)
3. Apply the false lashes.

How to remove

1. Gently take the eyelashes off and store them properly.
2. Use makeup remover to remove the eyeliner.

How to clean

Use water or makeup remover to remove the makeup residue on the lash band with Q-tips after use. 

Can I trim the lashes?

No matter how big or how small your eyes are, you can always get the lashes that fits your eye shape. Our eyelashes can be trimmed as needed.

LASH DETAILS

Download User Guide

FAQS

Can I return it?

Yes! Please refer to our Refund & Return Policy. We will try to make it easy for you. All you need to do is to contact us  through E-mail service@vicileylashes.com, Instagram vicileylash or Facebook Vicileylashes.

How long does the shipment take?

Our current order processing time is 1-2 days. Shipping time may vary for different regions, please check it here.

How to apply the eyelashes?

Step 1: Shake the liquid eyeliner before using.

Step 2: Draw an eyeline along with your eye shape and make sure it gets as close to the root of your natural lash as possible.

Step 3: Align the band with your natural lash line to ensure it fits better with your eye shape while waiting for the eyeliner to dry.

Step 4: Place Viciley eyelash above your real lash with tweezers in our kit and slowly put it on.

Step 5: Adjust the position of Viciley lash and make sure it is attached.

How to remove the eyelashes?

Step 1: Pour some makeup remover on a cotton pad.

Step 2: Close your eye and put the pad onto it.

Step 3: Take the lash off after 1 minute.

Step 4: Follow your makeup-removing routine.

Step 5: Clean the lash and put it back into the container.

How to clean the eyelashes?

Gently wipe it with Q-tips that have makeup remover on.

Can I put mascara on the eyelashes?

We don’t suggest that because it will shorten the lifespan of the lashes. If you accidentally put mascara on the lashes, please clean it with makeup remover.

 Are your lashes reusable?

Yes, they are. Our lashes can be used up to 30 times.

Are your products safe?

Safety is the most basic rule for us! All ingredients we use are safe. We would never trade our customers’ health for anything. That’s not who we are.

Is Viciley Lashes cruelty-free?

YES! We care about our customers’ health, so we do all possible tests before launching any product. But we care about other creatures’ well-being too, so we don’t test on animals.

Are Viciley Lashes product sold at any other retailers?

Sorry, our products are sold on our website only. But we ship worldwide. So you’ve got nothing to worry about placing an order on our website.

Do you do giveaways?

Yes! We do giveaways on Instagram and Facebook page. Remember to follow us and get your free sample! 

Where can I get a discount code?

Sign up on our website and we’ll email you our discount codes regularly. We also share discount codes on Instagram and Facebook page.

No worries with after-sales. We have a friendly customer service team to resolve all your concerns.🥰

Refund for Unconditional Return

• Unconditional Return is available within 7 days upon receipt.
• Shipping costs for unconditional return should be covered by the buyer.
• When returning an item over $75, please use a trackable shipping service or purchase shipping insurance to make sure it can be delivered so that a refund can be released afterwards.
• A full refund can be released when an item is successfully returned in original package and unused condition.

Refund for Defective Items

• For any defective items, please contact us by email (service@vicileylashes.com) within the warranty period (30 days upon receipt). 
• Please attach photos of the defective item and let us know your requirements. 
• Once a defective item is confirmed, we will issue a refund for your order or send a brand new replacement for free as per your request.

Address for Return

Chicago Warehouse Address:
To: 8521PA
Receiving address: 4101 W 42 PL, Chicago, IL, US 60632
Contact number: +01 (773) 940-2691

Let us know how we are doing

• We are open to any advice that helps to improve our services. Please feel free to contact us with your ideas.