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No worries with after-sales. We have a friendly customer service team to resolve all your concerns.šŸ„°

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Refund for Unconditional Return

  • Unconditional Return is available within 7 days upon receipt.
  • Shipping costs for unconditional return should be covered by the buyer.
  • When returning an item over $75,Ā pleaseĀ use a trackable shipping service or purchase shippingĀ insuranceĀ to make sure it can be delivered so that a refund can be released afterwards.
  • A full refund can be released when an item is successfully returned in original package and unused condition.

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Refund for Defective Items

  • For any defective items, please contact us by emailĀ (service@vicileylashes.com) within the warranty period (30 days upon receipt).Ā 
  • Please attach photos of the defective item and let us know your requirements.Ā 
  • Once a defective item is confirmed, we will issue a refund for your order or send a brand new replacementĀ for freeĀ as per your request.

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Address for Return

Chicago Warehouse Address:
To: 8521PA
Receiving address: 4101 W 42 PL, Chicago, IL, US 60632
Contact number: +01 (773) 940-2691

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Let us know how we are doing

  • We are open to any advice that helps to improve our services.Ā Please feel free to contact us with your ideas.

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