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Refund for Unconditional Return
- Unconditional Return is available within 7 days upon receipt.
- Shipping costs for unconditional return should be covered by the buyer.
- When returning an item over $75, please use a trackable shipping service or purchase shipping insurance to make sure it can be delivered so that a refund can be released afterwards.
- A full refund can be released when an item is successfully returned in original package and unused condition.
Refund for Defective Items
- For any defective items, please contact us by email (firstname.lastname@example.org) within the warranty period (30 days upon receipt).
- Please attach photos of the defective item and let us know your requirements.
- Once a defective item is confirmed, we will issue a refund for your order or send a brand new replacement for free as per your request.
Address for Return
Chicago Warehouse Address:
Receiving address: 4101 W 42 PL, Chicago, IL, US 60632
Contact number: +01 (773) 940-2691
Let us know how we are doing
- We are open to any advice that helps to improve our services. Please feel free to contact us with your ideas.